Vonage AI is an AI platform built to handle complex interactions between business and customers, lowering operational costs and significantly improving service levels.
The Vonage AI Platform offers a set of software solutions that give businesses new ways to interact with their customers through voice and text and for developers a way to design a voice interface for any commercial or personal use.
The core of our solution is an artificial intelligence (AI) powered voice agent, which is built on Vonage AI's proprietary natural language understanding (NLU) algorithms to enable conversational interactions. In other words, a digital agent that is able to communicate in natural language, and doesn't require users to formulate their questions in a specific way, use certain keywords, or choose from a set of options.
This type of natural language conversational interface is transforming the way that we, as humans, are able to interact with technology. The voice is the most natural form of communication — the first one we learn and the one we use the most often. The ability to fully control technology with our voice allows us to greatly reduce the effort and time it takes to execute many tedious, everyday processes.
With Vonage AI you can build AI-powered virtual agents that engage in natural language, give every customer the superior treatment they deserve and make customer experience your competitive advantage.