The "Details" tab on Vonage AI

The “Details” tab allows you to customize basic information regarding your agent. Customizable information includes the agent direct number, details and fallback information.

Agent phone number

Automatically a US virtual number is assigned to every new agent, where you and your callers can reach the agent from any phone line. You can modify this number at any time by clicking on the “Change number” button on the right side of the screen. Once you’ve chosen a number, make sure you click the “Save” button.

Vonage AI offers US, UK, Israel, and Germany virtual numbers. If you’d like to keep your current business number, you can forward calls to your agent’s number, or integrate via SIP. If you’re looking for a number from a country that is not on the list, contact our support team and they will be able to help.

Agent details

Change your agent name, time zone or language input. Keep in mind that if you choose to change the language of your agent, all previously saved data will be erased and you’ll need to start from scratch.

Fallback information

Change the number and email your agent sends updates and messages to.